Metropolitan Utilities District Metropolitan Utilities District Procurement Portal
Frequently Asked Questions
10/23/2017 10:47 PM Central   

FAQ Categories
Log-In Issues
Registration

FAQ by Category
Log-In Issues (top)
Q: How do I reset my password?
A: On the Login page, there is a Forgot Password box. Enter your e-mail address and click the "Reset Password" button to receive a new, temporary password. If you see the message "No active user with that email address found", you may be registered with a different e-mail address. Contact us through the Technical Support link at the top-right for assistance.
 
Q: I am not receiving the Continue Registration or Password Reset e-mail...
A: These e-mails come from the e-mail address DoNotReply@ebidsystems.com. It is possible that the e-mail may be in your SPAM or Junk Mail folder, or that your company network or Internet Service Provider may have filtered the e-mail. We recommend adding DoNotReply@ebidsystems.com to your safe-senders e-mail list and then resetting your password again. If this also does not help, fill out the Technical Support form link located at the top-right corner, and we will send you a new password via a secondary method.
 
Registration (top)
Q: How do I add/remove users/e-mail addresses for our account?
A: When logged in, you may update contact details on the 'My Account' > Contacts tab. Click the 'View' link next to the contact you would like to update, and then click the 'Edit Contact' button.
 
Q: How do I change/update my e-mail address?
A: When logged in, you may update your e-mail address and other contact details on the 'My Account' > Contacts tab. Click the 'View' link next to your contact information, and then click the 'Edit Contact' button. *Note that you can only make updates to your profile if you are a Company Administrator--so do not change your own profile to Company Contact. If you are unable to log-in, contact us via the Technical Support link at the top-right and we will assist in the updating of your e-mail address.
 



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