GH Phipps Construction Companies GH Phipps Construction Companies
Frequently Asked Questions
4/19/2014 9:09 AM Mountain   

FAQ Categories
Log-In Issues
Project-Specific
Registration

FAQ by Category
Log-In Issues (top)
Q: "There is already an account for that email address. If you forgot your password, use the Reset Password function on the login page to reset your password. Account was not created."
A: We already have an account on file for that e-mail address. Try resetting your password by clicking the Login button at top-right and entering your e-mail address into the Reset Password box. If unable to access your account by resetting your password, fill out the Technical Support form link located at the top-right corner and we will assist in setting up a new account.
 
Q: How do I reset my password?
A: On the Login page, there is a Forgot Password box. Enter your e-mail address and click the "Reset Password" button to receive a new, temporary password. If you see the message "No active user with that email address found", you may be registered with a different e-mail address. Contact us through the Technical Support link at the top-right for assistance.
 
Q: I am not receiving the Continue Registration or Password Reset e-mail...
A: These e-mails come from the e-mail address DoNotReply@ebidsystems.com. It is possible that the e-mail may be in your SPAM or Junk Mail folder, or that your company network or Internet Service Provider may have filtered the e-mail. We recommend adding DoNotReply@ebidsystems.com to your safe-senders e-mail list and then resetting your password again. If this also does not help, fill out the Technical Support form link located at the top-right corner, and we will send you a new password via a secondary method.
 
Q: I am trying the new password sent to me, but it is not working.
A: When resetting your password, you must use the most recent password sent to your e-mail address. (If you reset your password twice, you need to use the most recent password e-mailed to you.) If the system says "Login/Password not recognized", check that you do not have any blank spaces immediately before or after your password--especially if pasting it from your e-mail. One way to check this is by also pasting the password into Notepad and verifying it is not pasting any extra spaces. Also note that your temporary password is case-sensitive, and has 1 capital letter, 1 number, and 6 lower case letters. If all else fails, reset your password again to make sure you are using the most recently issued password.
 
Q: It says my company is "Inactive". How can I re-activate it?
A: Please fill out the Technical Support form link located at the top-right corner requesting re-activation and we will re-activate your profile.
 
Q: System is not accepting the password I am entering
A: Note that passwords are case sensitive, must be at least 8 characters, contain at least 1 upper case letter, and at least 1 number. None of the characters in the following list are allowed in the password: @#^-`~|,<>\;:[]" (blank space)
 
Q: When I log in, I see the message: "Login/Password not recognized"…
A: Make sure there are no typos or blank spaces in your e-mail address as well.
 
Q: When I log in, I see the message: "Your company account is inactive. An administrator must activate your account before you can login to this system."
A: Please fill out the Technical Support form link located at the top-right corner and request to have your account re-activated.
 
Project-Specific (top)
Q: How do I get removed from a bidders list/future notifications?
A: For project-specific questions, please contact the listed Solicitation Contact for your project, located on the Description tab for the solicitation.
 
Q: I am not seeing a project posted that I am expecting to see…
A: Solicitations are posted on the Solicitations tab. It may be possible that you received the notice just prior to it being posted here. Private Solicitations: Some solicitations may be by private invitation. In this case you will need to be logged in for these to appear on the Solicitations tab for you. If you received an invitation, are logged in, and still unable to see the solicitation--please contact the person who sent you the invitation for further assistance.
 
Q: Who do I contact for solicitation-specific questions?
A: For project-specific questions, please contact the listed Solicitation Contact for your project, located on the Description tab for the solicitation.
 
Registration (top)
Q: How can I be added as an Administrator for our vendor profile?
A: There are 2 ways to be added to an existing vendor profile: 1) Contact the listed Administrator displayed, or 2) Fill out the Technical Support form link, located at the top-right corner of the website and request to be added.
 
Q: How can I remove/delete my profile?
A: You may request your profile be deleted by sending a request via the Technical Support form link located at the top-right corner. Please note that all stored information will be deleted and that you will no longer receive notices for future projects.
 
Q: How can I unsubscribe from all e-mails?
A: When logged in, you may unsubscribe from all e-mails by going to the 'My Account' > Contacts tab. Click the 'View' link next to your contact information, and then click the 'Edit Contact' button. Check the box labeled "I wish to opt out of ALL messages and notifications" and click the 'Update' button. *Note that this will stop all future e-mail notices including future solicitations or projects you may currently be bidding on or receiving notices for.
 
Q: How do I add/remove users/e-mail addresses for our account?
A: When logged in, you may update contact details on the 'My Account' > Contacts tab. Click the 'View' link next to the contact you would like to update, and then click the 'Edit Contact' button.
 
Q: How do I change/update my e-mail address?
A: When logged in, you may update your e-mail address and other contact details on the 'My Account' > Contacts tab. Click the 'View' link next to your contact information, and then click the 'Edit Contact' button. *Note that you can only make updates to your profile if you are a Company Administrator--so do not change your own profile to Company Contact. If you are unable to log-in, contact us via the Technical Support link at the top-right and we will assist in the updating of your e-mail address.
 
Q: How do I register? / How do I check if my company is registered?
A: Click the Register tab at top left. You will be prompted to enter your company name and e-mail address. If your company is already registered, you will see an Administrator listed to contact in requesting to be added to the company profile.
 
Q: Page is not accepting my 9-digit Tax ID (probably contained a dash)
A: Please check that your tax ID number does not contain any dashes or blank spaces and is 9-digits. For assistance, please contact us via the Technical Support link at top-right.
 
Q: When I add a contact's e-mail address, system says it is already in use
A: This means that the e-mail address is already associated to a user account--and we only allow each e-mail address to be associated to a single account. Please try a different e-mail address or contact us via the Technical Support link in the top-right about updating the existing account for that e-mail address.
 
Q: Where do I upload registration documents?
A: On the 'Documents' step of the Registration process.
 



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