Regional Water Authority Regional Water Authority Procurement Portal
Frequently Asked Questions
6/18/2019 4:57 AM Eastern   

FAQ Categories
Log-In Issues
Registration

FAQ by Category
Log-In Issues (top)
Q: How do I reset my password?
A: On the Login page, there is a Forgot Password box. Enter your e-mail address and click the "Reset Password" button to receive a new, temporary password. If you see the message "No active user with that email address found", you may be registered with a different e-mail address. Contact us through the Technical Support link at the top-right for assistance.
 
Q: I am not receiving the Continue Registration or Password Reset e-mail...
A: These e-mails come from the e-mail address DoNotReply@ebidsystems.com. It is possible that the e-mail may be in your SPAM or Junk Mail folder, or that your company network or Internet Service Provider may have filtered the e-mail. We recommend adding DoNotReply@ebidsystems.com to your safe-senders e-mail list and then resetting your password again. If this also does not help, fill out the Technical Support form link located at the top-right corner, and we will send you a new password via a secondary method.
 
Q: It says my company is "Inactive." How can I re-activate it?
A: Please fill out the Technical Support form link located at the top-right corner requesting re-activation and we will re-activate your profile.
 
Registration (top)
Q: How can I remove/delete my profile?
A: You may request your profile be deleted by sending a request via the Technical Support form link located at the top-right corner. Please note that all stored information will be deleted and that you will no longer receive notices for future projects.
 
Q: How can I unsubscribe from all e-mails?
A: When logged in, you may unsubscribe from all e-mails by going to the 'My Account' > Contacts tab. Click the 'View' link next to your contact information, and then click the 'Edit Contact' button. Check the box labeled "I wish to opt out of ALL messages and notifications" and click the 'Update' button. *Note that this will stop all future e-mail notices including future solicitations or projects you may currently be bidding on or receiving notices for.
 
Q: How do I register? / How do I check if my company is registered?
A: Click the Register tab at top left. You will be prompted to enter your company name and e-mail address. If your company is already registered, you will see an Administrator listed to contact in requesting to be added to the company profile.
 



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