City of Bonita Springs Procurement Portal
Frequently Asked Questions
2/22/2020 9:02 PM Eastern   

FAQ Categories
Log-In Issues

FAQ by Category
Log-In Issues (top)
Q: "There is already an account for that email address. If you forgot your password, use the Reset Password function on the login page to reset your password. Account was not created."
A: We already have an account on file for that e-mail address. Try resetting your password by clicking the Login button at top-right and entering your e-mail address into the Reset Password box. If unable to access your account by resetting your password, click on the Help link in the upper-right hand corner and fill out the Support Request form and we will assist in setting up a new account.
Q: How do I reset my password?
A: On the Login page, there is a Forgot Password box. Enter your e-mail address and click the "Reset Password" button to receive a new, temporary password. If you see the message "No active user with that email address found", you may be registered with a different e-mail address. Contact us by clicking on the Help Link in the upper, right-hand corner and submitting a support request.
Q: I am not receiving the Continue Registration or Password Reset e-mail...
A: These e-mails come from the e-mail address It is possible that the e-mail may be in your SPAM or Junk Mail folder, or that your company network or Internet Service Provider may have filtered the e-mail. We recommend adding to your safe-senders e-mail list and then resetting your password again. If this also does not help, click on the Help link in the upper, right-hand corner and submit a support request form link located at the top-right. We will send you a new password via a secondary method.
Registration (top)
Q: How can I remove/delete my profile?
A: You may request your profile be deleted by clicking the help link located in the upper, right-hand corner and submitting a support request form. Please note that all stored information will be deleted and that you will no longer receive notices for future projects.
Q: How do I change/update my e-mail address?
A: When logged in, you may update your e-mail address and other contact details on the 'My Account' > Contacts tab. Click the 'View' link next to your contact information, and then click the 'Edit Contact' button. *Note that you can only make updates to your profile if you are a Company Administrator--so do not change your own profile to Company Contact. If you are unable to log-in, click on the Help link in the upper, right-hand corner and submit a request form. We will assist in the updating of your e-mail address.
Q: How do I register? / How do I check if my company is registered?
A: Click the Register tab at top left. You will be prompted to enter your company name and e-mail address. If your company is already registered, you will see an Administrator listed to contact in requesting to be added to the company profile.

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